We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (16) |
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4 Stars (1) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
V***n  |
24 Aug 2018 11:25 Everything is fine, compact and easily. Delivery fast |
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E***a  |
23 Aug 2018 10:18 Excellent product |
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A***n  |
15 Aug 2018 02:38 It's about Israel within 15 days. Quality מצויינת. No tested space but as Kull products them everything to be מצויין. Comfortable very put well with big bag on the back. Recommended |
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A***y  |
4 Aug 2018 00:09 Looks well, not really tried |
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I***i |
1 Aug 2018 10:40 Moscow took two weeks, which is nice. Raincoat light, bright, slim and rustling, but seems to be durable. Wrapped them teddy bear for the check slipped under the shower-survived (bear not hurt). Come pupyrchatoy and with individual bag for storage and carrying. Honestly, I had to try to push it in the bag after fitting and inspection, but it's probably not used to ^ ^" Slight niggle to poncho, which easily forgive for weight and price: buttons neck slightly подбешивают, for very tight-time, what there didn't buckle-two, obviously fly to hell after a couple of trips-three. Size of coat I love-me (165 cm) shelters with only feet and nose stick a little, well if stretch as awning, it is enough space to cook, разложиться and поленивить Penke, пережидая rain (though, xs, how close the hole in the form of the hood) Thank You for Poncho! Look at it, of course, as Crank, but dry and does not take much space |
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J***a  |
29 Jul 2018 09:41 Such which description |
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V***v |
18 Jul 2018 00:43 Fast shipping. Понча rules light |
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V***k |
17 Jul 2018 04:08 Ok. Thanks! |
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M***a  |
16 Jul 2018 00:49 perfect |
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V***v |
14 Jul 2018 06:11 thank you very much store poncho with my product quality super fast shipping weight is 179 grams) |
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Customer  |
13 Jul 2018 06:08 thanks to the store. very fast shipping .. .. as described |
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A***k |
7 Jul 2018 01:33 ridden under it in the rain приобретал this and proper for. of course, very much достпвляет wind problems, hold in front projection poncho but easy,-also be dry the. коротковато. |
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Customer |
6 Jul 2018 15:05 In general the poncho is a good product which provides a good balance between weight and robustness. Only downside are the plastic buttons in front of the neck. They seem to be very fragile and are cumbersome to open. I would prefer a darker color as well. |
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M***h  |
6 Jul 2018 04:35 very light and small, like eyelets standards, hood for puffs no, button-хлипковатыми appear see |
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A***v |
5 Jul 2018 06:51 приехало mo to 11 days, заказывал 2 pieces come in one package, super light and small, тяжеловато втаскивать back into the pouch. but it's worth. бомбезное quality, backpack put 80 liters, i height 1.80 to another oh, comes knee length. store excellent. |
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M***h |
27 Jun 2018 18:21 2, хорошое poncho, recommend |
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N***o |
27 Jun 2018 13:56 Great raincoat |
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