We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (16) |
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4 Stars (4) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
Customer  |
26 Aug 2018 12:29 I'm very satisfied |
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S***v |
24 Aug 2018 09:59 Product excellent |
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R***u |
22 Aug 2018 12:47 Good product, good quality and good price. thanks |
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Y***s  |
22 Aug 2018 05:05 Excellent product very good |
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S***v  |
21 Aug 2018 07:55 To South Sahalinska reached 17 days, Cert all standards, testing is not passed. Separately please good ribs back, but not very happy, still not very hard back poke through will not, but form can перекоситься, проверб-Unsubscribe. And, in general, all like, really decent volume, a bunch of hangers and sink marks. |
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R***o  |
17 Aug 2018 09:22 Very good, delivered before time, store recommend to Brazilian |
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V***o |
16 Aug 2018 08:07 aí details were listed preciselly |
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Customer |
14 Aug 2018 09:26 Received the products with less than 1 month… congratulations the team agility!! |
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D***k |
9 Aug 2018 22:58 Product excellent as pictures. It's about Israel within weekly! |
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E***a |
6 Aug 2018 18:23 Shipping to Barnaul for 10 days. The pack good, all vtselosti, gift carabiner and rain in the backpack, two large sleeping stood at each other perfectly, still have a place, Mat can be out snap. Pro believe soon the load from writing. The back can be adjusted easily. |
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M***m  |
3 Aug 2018 07:54 Näyttää ihmeen hyvältä. Tilava, kestävän oloinen ja kaupanpäälle Tuli sadehuppu. Ja naurettavan halpa. Juuri semmoinen Quin kuvissa luvattiin |
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E***a |
31 Jul 2018 23:30 Reached 10 days, goods satisfied вполнеф, for the price is justified, packed well + rain cover adjustable in height and Aluminum frame. |
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K***a  |
29 Jul 2018 01:31 Love it |
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Customer |
24 Jul 2018 11:48 Chic bag |
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A***z |
21 Jul 2018 16:29 Td ok |
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D***k |
20 Jul 2018 22:13 Backpack excellent! All stitched good, full of white spots and fixtures, all convenient. Delivered instantly, for a couple of days! I am very satisfied! Look like a campaign to cope |
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Customer  |
19 Jul 2018 04:28 Good day!! The D is cripcion is almost accurate, I start by negative: is a little more P is ADA by what in my country would grab the office and had pay impu is cough, Weighs almost 2 kg and size of 80 L seems to me more girl I have a backpack 65 L of other brand and seems like. The positive price and the fabric looks good, beautiful color, the braces for adjust the backpack as the person are great!! Has many strips But think serve all, the my back is very Padded like the QUILTED waist. Not tried in camping But looks very good. Thanks. In my country take 2 months to arrive shipments of aliexpres |
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M***s |
16 Jul 2018 16:42 Seller send the wrong color, but with lot of attencion, solve the problem. Product arrived in 13 days, very fast. I really like this store. |
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T***o |
16 Jul 2018 13:24 great product, delivery super fast, 23 days! loved |
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Y***a  |
16 Jul 2018 02:04 spb week at shipping. quality is excellent, withstood has one trip. bulk pockets, comfortable, big roomy. to buy recommend. to store thank you!) |
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