We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (11) |
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4 Stars (3) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
G***u  |
23 Aug 2018 07:19 Goods to the city came a month, all together, courier directly to your home, her husband happy, when соберёт, send photo, thank you store for tent |
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H***k  |
23 Aug 2018 06:02 I am positively surprised by the lightness of the tent and quick delivery. I recommend this product. In the link below I put unboxing: https://youtu .be/LNliE2tw63o |
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Customer  |
22 Aug 2018 07:45 Delivery as product described. |
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Customer  |
20 Aug 2018 07:22 Weight is a little better and four key |
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K***h  |
17 Aug 2018 23:50 High quality outdoor tent. Fully consist with description. Have not complaints at all, admired with item beyond borders. Arrived in a week, with courier service. Many thanks. |
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U***s |
17 Aug 2018 00:54 Posilka delivered in a month |
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A***h  |
12 Aug 2018 09:16 Amazingly fast shipping within one week tent was already u me. Hundred percent recommend everyone this tent and of course salesman. |
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D***o |
3 Aug 2018 11:10 Received in 17 days. The form of a very good. Waiting For testing in Sept. |
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X***A  |
30 Jul 2018 11:41 Tent light, small footprint (courier gives a small box, and I give him: the tent where?) the first test of the battle. Night Rain, and where the hours after 2 shower, touched up fabric cover was a bit with condensate, but not dripping with her inside was dry. Only by his wife (probably where rolled condensate, was just a little wet). AND so the tent super. Look very prizentabelny Pts. |
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A***r  |
17 Jul 2018 12:47 Ok |
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S***g |
16 Jul 2018 14:16 very. but deck in use deck just buy separately. |
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A***s |
16 Jul 2018 10:02 not testei the product, but looks good. paguei R$ 170,052 tax |
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Customer  |
15 Jul 2018 05:43 very fast delivery. perfect for camping |
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M***a |
10 Jul 2018 08:45 proven tent, unfortunately not in the rain, but morning dew przepuszczał not. rack pomachać breaks the almost same-just it. tent very light, great for one person, but and for two niewybrednych also the nada (as testowałam). miss me some pocket inside, but this price light weight. stripe is not the most beautiful, but not on this me cared. Spełnił my expectations. recommend. |
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